Every support request raises a ticket you can see and reply to in the app, so nothing disappears into an inbox. Here is how to reach us and what to expect.
Open a ticket from My Account → Support in the MarketPro app, or email support@getmarketpro.app. Either route creates a ticket you can track in the app, with replies synced both ways between email and the app. Subscription and billing are handled by the App Store, Google Play or the web billing provider, so cancellations and refunds go through them.
In the app. My Account → Support opens your inbox. Existing tickets are there with their full history, and you can start a new one. Replies arrive as push notifications and by email.
By email. support@getmarketpro.app. This raises the same ticket, so nothing is handled outside the system. If the address matches an account, the thread appears in that account's inbox in the app.
Either way you get a ticket number. Replying to a closed ticket reopens it in place rather than starting a new thread, so the whole history stays together.
Subscription and billing. Premium is billed by the App Store, Google Play or the web billing provider, depending on where you subscribed. Cancellations, refunds and payment-method changes are handled there, we cannot process them on your behalf. If a purchase has not unlocked, contact us and we can check the entitlement.
Account access. Sign-in problems, email changes, account deletion.
Cashback and broker linking. Submissions are reviewed by a person, so there is a wait. You are emailed the outcome and it appears as a ticket. See how cashback works.
Signals and the app. Questions about a specific signal, notifications not arriving, or anything that looks wrong. If a signal's tracking looks incorrect, tell us, we would rather investigate than have it stand.
Website errors. Anything wrong on this site: email us. Material errors are corrected in place and the page's review date updated, per the editorial policy.
We cannot advise you on a trade. Not which signal to take, at what size, or whether to hold. Signals are general information and MarketPro does not provide personalised investment advice. See the risk disclosure.
We cannot access your trading account. MarketPro has no connection to any broker account, so we cannot see your positions, place or close trades, or resolve a broker issue. Those go to your broker.
We cannot process store refunds. Apple, Google and the web billing provider own that, and their policies apply.
Support tickets live in the app with their full history, synced with email both ways. Get MarketPro free to open one.
Not investment advice. Past performance is not indicative of future results.