Legal

Subscription and Refund Policy

Last updated: 12 October 2026 · Version 2026-10-12

On this page
  1. How Premium is billed
  2. Cancelling
  3. Bought in the iOS or Android app
  4. Bought on the web
  5. 14-day right of withdrawal (EU, EEA and UK)
  6. Other refunds
  7. If a feature stops being available to you
  8. Price changes and offers
  9. Contact

This policy forms part of our Terms of Service. Nothing in it limits rights you have under the consumer law of the country where you live.

1. How Premium is billed

Premium is an auto-renewing subscription, monthly, every three months or yearly, depending on the plan you choose. The price, the billing period, any first-period price and the price it renews at are shown before you pay. It renews automatically at the end of each period until you cancel.

2. Cancelling

  • iPhone or iPad: Settings > your name > Subscriptions > MarketPro.
  • Android: Google Play > Payments & subscriptions > Subscriptions > MarketPro.
  • Web: the billing portal (enter your MarketPro email and Stripe sends you a sign-in link), or My Account > Manage subscription in the web app.

Cancelling stops the next renewal; you keep Premium until the end of the period you already paid for. For store subscriptions, cancel at least 24 hours before the period ends. Deleting your MarketPro account does not cancel a subscription.

3. Bought in the iOS or Android app

Apple and Google sell and bill in-app subscriptions and decide refunds under their own policies. We cannot issue refunds for them. Request one at reportaproblem.apple.com or in Google Play (Order history > Request a refund). If a refund is granted, Premium access ends.

4. Bought on the web

Web payments are processed by Stripe under Stripe Managed Payments; your receipt shows the sale as "Sold through Link" (Link, LLC, a Stripe company, acting as merchant of record). You can contact us or Link about a web charge. Link's own consumer terms may give you refund rights in addition to this policy. If a web payment is refunded or reversed, Premium access for that period ends.

5. 14-day right of withdrawal (EU, EEA and UK)

If you live in the EU, the EEA or the UK and buy Premium on the web as a consumer, you have the legal right to withdraw from the contract within 14 days of buying, without giving a reason.

  • To withdraw, email support@getmarketpro.app from your account email with a clear statement, for example: "I withdraw from my MarketPro Premium contract bought on [date]." You can also use the model form below. Sending it before the 14 days end is enough.
  • We refund you within 14 days of receiving it, to the payment method you used.
  • You get a full refund of that payment, and Premium access for it ends.

Model withdrawal form. To Harajuku Holdings LTD, 114 Kosti Palama Street, Mesa Geitonia, 4002 Limassol, Cyprus, support@getmarketpro.app: I hereby give notice that I withdraw from my contract for the following service: MarketPro Premium. Ordered on: ___. Name: ___. Email on the account: ___. Date: ___.

For in-app purchases, Apple and Google apply the withdrawal right under their own terms; ask them (section 3).

6. Other refunds

Apart from the cases above, subscriptions are not refundable for a period already started, including for days not used after cancelling. We do refund web charges in exceptional cases after reviewing the request, for example: a duplicate charge, a renewal charged after you had cancelled, or a paid feature that did not work for a substantial part of the period because of a fault on our side. Email us within 30 days of the charge with the date and the email on your account. We reply within 5 working days.

Refunds are never linked to trading results: a losing signal or a trading loss is not a reason for a refund, because signals are general information and every trading decision is yours.

7. If a feature stops being available to you

If we have to switch paid features off for your account because of where you live (see the Eligibility Policy), we cancel your web subscription and refund the unused part of the current period. For store subscriptions, cancel in the store and request a refund from Apple or Google; we will confirm the reason to them if asked.

8. Price changes and offers

A price change applies from your next renewal after notice, and you can cancel before then. First-period prices apply only to the first period and renew at the regular price shown at checkout. When an offer has an end date, the date is real and we do not extend it to create urgency.

9. Contact

support@getmarketpro.app · Harajuku Holdings LTD, 114 Kosti Palama Street, Mesa Geitonia, 4002 Limassol, Cyprus.